An Applied support agreement can perfectly compliment your existing Assist contract and provide an additional level of service that adds on-site support from an engineering team that will be fully aware of your full estate. The primary purpose of the contact is to provide four* on-site days of engineering - which clients can book in advance for all manner of useful services on any IBM POWER, System X, Disk or Tape environment, including HMC upgrades, any hardware installation, firmware updates (subject to current warranty or IBM maintenance) and more.
In addition, Applied will provide a Monday-Friday 9-5pm telephone support service to advise on :
With the base contract priced at £4,800 - the telephone assistance is practically free.
When you call the Applied Support Line a qualified engineer, who is fully appreciative of your full estate, and has likely visited your site before, will be on hand to assist.
Applied do not see this as an alternative to your IBM contract, rather, the perfect compliment.
Call 01753 478378 to understand more and discuss your specific environment.
*or more, you decide, price dependent.
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